Fiverr Order Cancelled after Completion

Working online on Fiverr is easy and also useful to earn money. Fiverr give marketplace to showcase your services and sell what you want. But it has some pros like Customer Support always favor the Buyer. So, is that possible for the buyer to get a refund after order completion?

Recently, many sellers reporting that Fiverr canceled the order and refunded to buyer after some period of Order Completion. Fiverr is only for Buyer? If the seller contacts the customer support, usually they are not explaining the main reason. So, what will be the main reason for Order Cancelation after Completion of Order?

Client Payment Processor Chargeback

Almost all clients use PayPal as a Payment Processor. The buyer can get a refund through chargeback.

When an order is cancelled on Fiverr after it has been marked as completed by the freelancer, it is referred to as a “cancelled order.” This can happen for a variety of reasons. Some common reasons include:

  • The buyer is not satisfied with the quality of the work
  • The buyer requests changes that the freelancer is unable or unwilling to make
  • The buyer is unable to communicate effectively with the freelancer
  • The buyer is not responding to the freelancer’s messages

When an order is cancelled, the freelancer will not receive payment for the work they have completed. However, Fiverr’s policy is that if the seller has completed the work and deliver it to the buyer and the buyer cancels the order after the delivery, The seller will get the payment for the work done. In some cases, the freelancer may be able to appeal the cancellation to Fiverr’s customer support team and request payment for the work completed.

When an order is cancelled on Fiverr after the freelancer has completed the work, it can be a frustrating experience for the freelancer. The freelancer has put in time and effort to complete the work, but will not be compensated for their work.

Fiverr has a system in place to handle these situations, but the process can be confusing and time-consuming. When an order is cancelled, the freelancer will first be notified by Fiverr and the funds held in escrow for the order will be released back to the buyer. The freelancer will not be able to receive payment for the order unless they appeal the cancellation.

To appeal a cancellation, the freelancer must reach out to Fiverr’s customer support team and provide evidence of the work completed, such as screenshots of the work delivered to the buyer, and any communication with the buyer. The customer support team will then review the case and make a decision on whether or not to release the funds to the freelancer.

It’s important to note that the freelancer may not be able to get the payment if the buyer has a good reason for cancellation and provided the evidence for the same.

It’s important for freelancers to be proactive and communicate effectively with buyers to avoid order cancellations and disputes. Freelancers should also be familiar with Fiverr’s terms of service and policies regarding cancellations and disputes to better understand their rights and options in case of a cancellation.

January 25, 2021

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